s99slot Privacy Policy – Your Data Protection

This Privacy Policy explains how s99slot, which operates an online entertainment platform at s99slot.app, collects, uses, stores, and protects users' personal information. This document is written clearly and concisely so that every user in Malaysia can understand it without difficulty.

By registering or continuing to use the s99slot platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to delete your account.

S99slot is committed to complying with applicable data protection laws and continuously strives to maintain high privacy standards for all our users, especially those based in Malaysia.

S99slot only collects data that is strictly necessary to operate the platform's services and fulfil legal obligations, including KYC (Know Your Customer) requirements. The following are the categories of data collected:

Identity Data

Contact Details

Financial Data

Technical & Usage Data

Data is collected through various means as you interact with the s99slot platform. We always strive to ensure that data collection is transparent and done with your knowledge.

• During account registration — information you fill in on the registration form is collected directly.
• During KYC verification — documents you upload for identity verification purposes are stored securely.
• During financial transactions — information related to deposits and withdrawals is recorded for accountability and security purposes.
• Through cookies and tracking technology — usage and technical data are collected automatically as you browse the platform.
• When contacting customer support — conversations and information shared during support sessions are retained for reference and service improvement.
• Through surveys and feedback — if you participate in surveys or provide feedback, that information is collected and analysed.

S99slot uses collected personal data for specific and legitimate purposes. We do not use your data for any purpose beyond what is stated below without your consent:

S99slot will not use your personal data for third-party marketing purposes. If you have given consent to receive promotional communications from us and wish to withdraw that consent, you may do so at any time through your account settings.

There are certain circumstances where s99slot needs to share data with trusted parties to ensure the platform's services function properly:

• Game software providers — only the minimum data required to grant access to their games is shared with our licensed providers.
• Payment processors — transaction information required to process deposits and withdrawals is shared with the relevant payment services such as DuitNow, FPX and e-wallet providers.
• Regulatory authorities and law enforcement — if required by law or a valid court order.
• Fraud prevention services — to maintain platform security and protect users from fraudulent activity.
• Technical service providers — such as cloud computing and IT infrastructure required to operate the platform.

All third parties that receive data from s99slot are bound by strict confidentiality agreements and are required to handle your data in accordance with data protection standards equal to or higher than our own.

S99slot invests in comprehensive security infrastructure to ensure your personal data is always protected. The following are the security layers we have in place:

While s99slot takes all reasonable steps to protect your data, no digital security system is completely impenetrable. We encourage users to also take precautions on their end, such as using strong passwords and not sharing login credentials.

S99slot uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. Cookies are small text files stored on your device.

Types of Cookies Used

• Necessary Cookies — required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies — collects information on how the platform is used to help us improve site functionality and speed.
• Functional Cookies — saves your preferences such as language and display settings so you do not need to reconfigure them on every visit.
• Analytics Cookies — used to understand aggregate usage patterns for product improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the s99slot platform.

As an s99slot user, you have several rights regarding your personal data. s99slot respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the s99slot customer support team via live chat. We will process your request within 30 business days.

S99slot only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data — retained for as long as your account is active and for a specified period following account closure.
• Financial transaction records — retained for a minimum of 7 years in accordance with financial regulations and anti-money laundering requirements.
• KYC Documents — retained for the period stipulated by applicable regulatory requirements, typically 5 to 7 years.
• Activity logs and technical data — retained for 12 to 24 months for security and troubleshooting purposes.
• Customer Support Communications — retained for 3 years for reference and service improvement purposes.

Once the relevant retention period has ended, data will be securely deleted or anonymised in accordance with our standard procedures.

If we find that personal data of minors under the age of consent has been collected without proper authorisation, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and discover that your underage child has registered on s99slot, please contact our support team immediately so we can take the appropriate action.

S99slot reserves the right to amend or update this Privacy Policy from time to time in line with changes to laws, regulations, or our business practices. The latest version of the Privacy Policy will always be available on this page.

When significant changes occur, we will endeavour to notify users via in-platform notifications or their registered email. The last updated date will always be displayed at the top of this document.

Your continued use of the s99slot platform after any amendments are published will be considered as your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the s99slot support team.

You can reach us via live chat available on the platform, or by email at the following address:

Our team will endeavour to respond to all privacy-related inquiries within 14 business days. For more complex issues requiring further investigation, we will keep you informed of the resolution progress within a reasonable timeframe.